Frequently asked questions

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Answers on frequently asked questions in the category
Tutor

How long does it take until I get matched with a tutor?

We aim to match you within 3 business days. Usually, we manage to match students to a tutor within 1 (business) day.

How and when can I contact my tutor?

We will send you your tutor's contact information. You agree with your tutor when both of you can be reached.

What happens if I am not satisfied with my tutor?

You can always change free of charge. If you are not satisfied with your tutor, please feel free to contact us. Together we will look for a new one.

Do your tutors speak English?

If you would like a tutor that speaks, understands and writes English, please tell us.

Is the quality of all your tutors the same?

We set high standards for our tutors. They will, therefore, always help you as well.